Encore SP201-SA Specifications

SP201-SA™ Customization and Maintenance GuideChapter 7Maintenance andTroubleshootinghis chapter covers post-installation maintenance instructions for

7-10 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideof commands recently used. (Note that the last command sho

Monitoring and Troubleshooting the SP201-SA Software 7-11SP201-SA™ Customization and Maintenance Guide7.2.3 The reset Commands To see a list of re

7-12 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guidea To reset a specific channel, type reset chan m:n and pre

Monitoring and Troubleshooting the SP201-SA Software 7-13SP201-SA™ Customization and Maintenance Guide A message similar to the following is disp

7-14 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideb If you do not wish to reset the statistics, type n and p

Monitoring and Troubleshooting the SP201-SA Software 7-15SP201-SA™ Customization and Maintenance Guide7.2.4.1 The show alarms CommandYou use the s

7-16 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideuser> show alarms**************************************

Monitoring and Troubleshooting the SP201-SA Software 7-17SP201-SA™ Customization and Maintenance Guide7.2.4.2 The show almrelay Command This comma

7-18 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.3 Viewing the ANI Table Note: The commands for conf

Monitoring and Troubleshooting the SP201-SA Software 7-19SP201-SA™ Customization and Maintenance Guide2 After you have viewed this page of the ANI

7-2 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideCaution: The SP201-SA is not designed to be serviced in th

7-20 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide Information similar to the following is displayed:7.2.4.

Monitoring and Troubleshooting the SP201-SA Software 7-21SP201-SA™ Customization and Maintenance Guide7.2.4.6 The show ccstates Command This comma

7-22 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.8 The show connections CommandThe show connections c

Monitoring and Troubleshooting the SP201-SA Software 7-23SP201-SA™ Customization and Maintenance GuideHow to Use the show connections Command 1 At

7-24 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.9 The show dchans Command The show dchans command di

Monitoring and Troubleshooting the SP201-SA Software 7-25SP201-SA™ Customization and Maintenance GuideNote: This command is intended for use by T

7-26 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.11 The show fgd Command If your SP201-SA is running

Monitoring and Troubleshooting the SP201-SA Software 7-27SP201-SA™ Customization and Maintenance Guide7.2.4.12 The show framers CommandYou use the

7-28 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.13 The show hardware Command The show hardware comma

Monitoring and Troubleshooting the SP201-SA Software 7-29SP201-SA™ Customization and Maintenance Guide7.2.4.14 The show states CommandYou use the

Commands in an SP201-SA Session 7-3SP201-SA™ Customization and Maintenance GuideTable 7-1. Maintenance and Troubleshooting Commands for the SP201-

7-30 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.15 The show stats Command This command displays the

Monitoring and Troubleshooting the SP201-SA Software 7-31SP201-SA™ Customization and Maintenance Guide7.2.4.16 The show template Command The show

7-32 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide If the SP201-SA’s time has not been set previously, the

Monitoring and Troubleshooting the SP201-SA Software 7-33SP201-SA™ Customization and Maintenance Guide• If there are several traces available on t

7-34 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide3 To see user trace information for the next two trunks (i

Monitoring and Troubleshooting the SP201-SA Software 7-35SP201-SA™ Customization and Maintenance Guide7.2.4.19 The show trunks CommandYou use the

7-36 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.5 Traces Traces are diagnostic commands; they are used

Monitoring and Troubleshooting the SP201-SA Software 7-37SP201-SA™ Customization and Maintenance GuideTable 7-4. Mapping of Old to New Trace Comma

7-38 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideNote: Trace information is derived from the signaling tim

Monitoring and Troubleshooting the SP201-SA Software 7-39SP201-SA™ Customization and Maintenance GuideNote: The show trace command indicates the

7-4 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideshow x Shows specified information as described below. Typ

7-40 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guidewhere: • hh:mm:ss.ttt represents the time of the trace inf

Monitoring and Troubleshooting the SP201-SA Software 7-41SP201-SA™ Customization and Maintenance GuideCaution: You can enable trace cas for more

7-42 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideHow to Turn Off the trace cas Command 1 If you want to tur

Monitoring and Troubleshooting the SP201-SA Software 7-43SP201-SA™ Customization and Maintenance Guidec Type trace off and press Enter.  All trac

7-44 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide• If the card has software for ANSI SS7 to ITU C7 (or a va

Monitoring and Troubleshooting the SP201-SA Software 7-45SP201-SA™ Customization and Maintenance Guide3 Type the point code, in the format x-y-z,

7-46 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide The trace aborts and the user> prompt is displayed. G

Monitoring and Troubleshooting the SP201-SA Software 7-47SP201-SA™ Customization and Maintenance Guide All trace isup routines stop, and the user

7-48 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide The ISDN raw message trace is started. A message similar

Monitoring and Troubleshooting the SP201-SA Software 7-49SP201-SA™ Customization and Maintenance GuideNote: The trace isupmsg command is a consti

Commands in an SP201-SA Session 7-5SP201-SA™ Customization and Maintenance Guideshow hardware Displays the hardware configuration. See Section 7.2

7-50 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideb To stop an ISUP raw message trace for a range of timeslo

Monitoring and Troubleshooting the SP201-SA Software 7-51SP201-SA™ Customization and Maintenance GuideThe following sections discuss use of the tr

7-52 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.5.5.2 Using trace on The trace on command is used to s

Troubleshooting the SP201-SA Hardware 7-53SP201-SA™ Customization and Maintenance GuideTo end all trace functions, follow the procedure in Section

7-54 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideThe control console is not communicating with the SP201-SA

Troubleshooting the SP201-SA Hardware 7-55SP201-SA™ Customization and Maintenance Guide7.3.2 Troubleshooting during Configuration and Maintenance

7-56 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide

7-6 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2 Monitoring and Troubleshooting the SP201-SA Software Th

Monitoring and Troubleshooting the SP201-SA Software 7-7SP201-SA™ Customization and Maintenance GuideNote: To get additional information on the c

7-8 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideNote: According to this list, you can see the banner by ty

Monitoring and Troubleshooting the SP201-SA Software 7-9SP201-SA™ Customization and Maintenance Guide2 To change the definition of a command, type